§ 12 Cancellation policy

(1) If the customer is a consumer, he has a right of withdrawal in accordance with the following provisions:

(2) Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier receives the goods (or the last goods, partial shipment or piece in the case of a contract for several goods of a single order or the delivery of one If you have taken possession of the goods in several partial shipments or pieces, you can revoke your consent without giving reasons.

To exercise your right of withdrawal, you must contact us:

Lovedwigs

Fritz-Reuter-Weg14

45731, Waltrop

Germany

Telephone: 015906599379

Fax: Lovedwigs

Email: lovedwigs@gmail.com

inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the model cancellation form on our website or send us another clear declaration. If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.

To meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired and that you have returned the goods via our online returns center within the deadline defined below.

For additional information regarding the scope, content and explanations on how to exercise, please contact our customer service.

(3) Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You will receive the goods immediately and in any case no later than 14 days from the day on which you notify us of your cancellation of this contract

Lovedwigs

Fritz-Reuter-Weg 14

45731, Waltrop
Germany

to return or hand over. The deadline is met if you send the goods before the deadline of 14 days has expired. You have to bear the cost of returning.

(4) Exceptions to the right of withdrawal

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not exist or expires for the following contracts:

• for the delivery of goods that are not suitable for return for health protection or hygiene reasons and whose seal was removed after delivery or which were inseparably mixed with other goods after delivery due to their nature;
• to deliver audio or video recordings or computer software in a sealed package if the seal has been removed after delivery;
• to supply goods that are made to customer specifications or clearly tailored to personal needs
• for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded;
• for services if https://lovedwigs.de/ has provided them in full and you have acknowledged and expressly agreed before placing the order that we can begin providing the service and you will lose your right of withdrawal if the contract has been fully fulfilled;
• for the delivery of newspapers, magazines or magazines, with the exception of subscription contracts; and
• for the delivery of alcoholic beverages, the price of which was agreed upon when concluding the purchase contract, but whose delivery can only take place after 30 days and whose current value depends on fluctuations in the market over which the entrepreneur has no influence.

§ 13 Exclusion of the right of withdrawal

(1) The right of withdrawal does not apply to contracts

• for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
• for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded;

(2) The right of withdrawal expires prematurely for contracts

• for the delivery of sealed goods which are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;
• for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery;
• to deliver audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

As part of our sales, we offer our customers a 50% discount on all products. Please note that returns/exchanges are not possible during the sale. The discount code for the sale is 'CLEARANCE'. Please enter this code at checkout to receive the discount.